thousand subscribers, one product line and a handful of technicians. Today, Comcast Cable Communications alone boasts more than 21 million cable customers, 7 million high-speed Internet customers and 1 million telephone customers. Last December Comcast announced a “family” tier (and others will soon follow), adding yet another product to an already busy slate of offerings. It’s perhaps the most exciting and fast-paced time in cable’s history.

6/23/06
TOA Technologies Selects BATMANN Consulting As Implementation Partner  
BATMANN to assist TOA customers with implementation of TOA’s ETAdirect 3.0 mobility solution

Denver – BATMANN Consulting, a full-service technology solution provider, today announced they have been selected by TOA Technologies to assist with implementation and training for new customers of TOA’s ETAdirect 3.0 mobility solution.

BATMANN Consulting has been selected to bring its expertise in implementation and training as a service to new TOA customers, ensuring customers complete the switchover from existing systems as quickly as possible and fully utilize the ETAdirect system to maximize return on investment. ETAdirect 3.0, TOA's unified service fulfillment solution, offers companies a better way to manage their field workforce and decrease costs while improving the customer experience. Companies that have implemented ETAdirect 3.0 have seen an immediate return on investment through improved routing and scheduling, fewer missed customer appointments and superior job tracking and reporting.

“We are honored to be selected by TOA. Our expertise in working with a wide variety of systems makes us the ideal partner to assist new TOA customers with implementation, switchover and training,” said Richard Batenburg, president of BATMANN Consulting.  “Once customers have selected ETAdirect, we can help them get up and running as quickly and with as little interruption as possible.”

BATMANN Consulting focuses on Operations Support Solutions, Work Force Management and Subscriber Management Services and has in-depth experience with all of the vendors and products in the business technology optimization space. BATMANN has unrivaled domain expertise in managing fleet operations for both large and small organizations across multiple industries. 

“We selected BATMANN to assist our customers because of their expertise in the mobile workforce space and their proven track record with a wide variety of systems,” said Yuval Brisker, TOA CEO.

About TOA Technologies
Headquartered in Cleveland, Ohio, TOA Technologies develops innovative software solutions that streamline the mobile work environment and improve the quality and accuracy of service information companies provide to their customers. TOA’s ETAdirect 3.0 Solution offers unparalleled cost savings over legacy systems while allowing companies to achieve dramatic productivity gains and improved customer service. For more information, please visit www.toatech.com.

About BATMANN Consulting
Denver-based BATMANN Consulting helps clients serve their customers better. With a thorough understanding of both business and technology solutions, the firm focuses on Operations Support Solutions, Work Force Management and Subscriber Management Services. BATMANN has in-depth experience with all of the vendors and products in the business technology optimization space and can recommend the best tool for each unique situation.  Using its proprietary methodology, INSIGHT™, consultant-partners conduct assessments to pinpoint improvement areas that maximize the return on investment and follow through with a plan to ensure the successful adoption of the newly automated processes.

6/15/05
BATMANN Consulting “TWEAKS” Workforces to Improve Efficiencies
New program allows companies to receive a complete analysis and recommendations for improving workforce efficiencies in just two weeks.

Denver, CO – BATMANN Consulting, which specializes in helping companies maximize return from technology investments, today announced the Two-Week Evaluation and Know-how – or TWEAK – workforce analysis program.

Utilizing the company’s proprietary INSIGHT™ methodology, BATMANN Consulting will spend two weeks analyzing a client’s current workforce processes and procedures and make recommendations for immediate efficiency improvements, cost reductions and profit increases.

"Our TWEAK team will take an in-depth look at current routing, dispatch, administration and field technician operations. We then provide a complete situation analysis and recommendation in an ‘Optimization Opportunity Report’ which will detail possible areas for improvement and the associated ROI,” said Vince DiBiase, Vice President of Sales for BATMANN Consulting. “We’re confident many companies will recover the cost of a TWEAK analysis many times over in just a few months.”

Unlike other workforce evaluations, which can take months and cost hundreds of thousands of dollars, a TWEAK analysis allows companies to quickly and cost-effectively identify areas for improvement which can be immediately targeted. Additionally, a TWEAK analysis will reveal other areas which may warrant a more in-depth examination for future improvements.

A TWEAK analysis will examine and make recommendations that could lead to immediate efficiency improvements such as:

• Increasing the number of jobs completed per day
• Reducing the amount of technician overtime
• Improving response time and schedule flexibility
• Decreasing the technician’s reliance on dispatchers
• Enhancing customer service and satisfaction

In most cases, a TWEAK analysis will deliver an immediate return on investment through improved workforce efficiencies.

With more than 20 years of cumulative experience in the evaluation, assessment, implementation and deployment of workforce solutions to the cable, telecommunications and satellite industries, BATMANN Consulting has a proven track record in analyzing diverse business requirements and providing cable operators with process improvements that minimize operational disruptions and guarantee maximum ROI.