BATMANN
Consulting Helps Cable Operator Increase Revenue and
Reduce Operating Expenses
Process improvements and problem solving improve PPV and VOD
operations.
DENVER [June 2, 2008] – BATMANN Consulting, which
specializes in streamlining processes and maximizing return from technology,
announced today that it has helped a large division of a major MSO reduce
operating costs and improve revenue resulting in a net gain of $150,000 per
month.
Utilizing the company’s proprietary INSIGHT™ methodology, BATMANN
Consulting worked with the entire organization, crossing departmental lines,
to identify points of failure and implement solutions. Additionally, BATMANN
team members analyzed each step in the PPV and VOD operation, implementing automated
procedures for previously manually intense, error ridden processes.
“Because internal resources were bogged down with day-to-day workloads
and trapped within their department silos, no one was able to holistically look
at the entire work flow and identify the root cause of PPV and VOD problems,” said
Richard M. Batenburg, President of BATMANN Consulting. “The BATMANN team
was able to take the time necessary to pin point issues and implement repairs
without impacting day to day operations,” he added.
What BATMANN Consulting does for a client goes beyond a singular problem resolution
consulting engagement. BATMANN Consulting takes a much larger view of the
business issue than what is presented to them. Their approach is to evaluate
the situation, design a solution that fits, gain adoption and optimize performance. They
do this by identifying all the departments involved that need to coordinate with
each other. They then design a project plan and implement solutions that
cross traditional silos. This holistic approach was used to streamline
the PPV and VOD processes and enable the proactive maintenance and delivery of
the services.
In just a few short months, BATMANN Consulting delivered significant improvements
to the PPV and VOD operations and streamlined and automated process resulting
in the following:
Increased Revenue by Approximately 10% Per Month Through:
– The repair of problems that resulted
in customers not receiving events
– Process improvements that ensure customer purchases
are not lost
– Reduced failure points which improved order completion
rates resulting in repeat PPV/VOD usage
Reduced Internal Resource Workload:
– Estimated time savings due to new and
automated processes: 20 hours/month
– Estimated time savings due to improved accuracy
and timeliness of reports: 32 hours/month
Improved Process Accuracy:
– Eliminated cut and paste process through
implementation of automated tools
– New streamlined and consolidated reports eliminated “eyeballing” and
enabled new troubleshooting tactics
– Improved communication between departments ensures
the accuracy of information and eliminated possible disruption to the workflow
Improved Customer Satisfaction:
– Improvements to the building and maintenance
process ensured that customer’s are able to receive the events that they
order
– Improved completion rates resulted in increased
repeat PPV/VOD usage
“Our clients realized an immediate return on investment through reduced
man hours and increased revenue. Even more importantly, they now have processes
and procedures in place that allow them to proactively monitor and trouble shoot
the PPV and VOD services, preemptively avoiding order failures,” said Batenburg.
With more than 20 years of experience in the evaluation, assessment, implementation
and deployment of process solutions to the broadband and telecommunications industries,
BATMANN Consulting has a proven track record in analyzing diverse business requirements
and providing clients with process improvements that minimize operational disruptions
and guarantee maximum ROI.
BATMANN Consulting Announces the Addition
of New Associates
DENVER [January, 2008] -- BATMANN Consulting
has announced the following personnel additions.
Michael Francis, Associate:
Mr. Francis has over 15 years Operational and Systems Management experience,
including Customer Service, Team Dynamics, Team Development, and Process and
Property Management. Francis has extensive experience designing and developing
customer care systems, KPI tracking methods, and developing and implementing
corporate sales plans. He has two BA degrees from the University of Denver
and the Université de Paris III (Sorbonne Nouvelle), as well as an MBA
from the University of Denver.
Steve Hobbs, Associate
Mr. Hobbs has thirty years of broad based systems, financial and operations management
experience. For the last fifteen years, he has focused on implementing systems
for large and mid sized businesses in a variety of industries. Previously he
served in Chief Financial Officer, Controller and Operations Manager positions.
Hobbs’ qualifications are further highlighted by the Certified Management
Accountant and Project Management Professional certifications he has achieved.
Lisa Stanek, Associate
Ms. Stanek has over 25 years of business experience in Project Management, Business/Systems
Analysis, Product Development, and Business Management. She has a background
in a wide variety of industries and has spent the past 10 years in telecommunications/cable,
working extensively with numerous billing and provisioning systems. Stanek
has a Bachelor's degree from the University of Colorado and Masters of International
Management from the American Graduate School of International Management.
Trish Thornton, Associate
Ms. Thornton is a professional, innovative IT leader dealing with World
Class business practices. With 17+ years of experience with customer care,
billing and provisioning systems, her recent focus has been in the management
of data migration practices and methods to maintain data integrity that results
in shorter data processing time and realized cost savings. She has a solid
foundation in support structures and modeling with an emphasis on the ability
to translate operational business process and performance improvement initiatives
into software functionality to match key business strategies.
“These new associates are an integral part of our business model,” stated
Richard M. Batenburg, President of BATMANN Consulting. “The depth
of knowledge and experience they bring to our team will enable us to continue
to exceed our client’s expectations,” added Batenburg.
About Batmann Consulting
BATMANN Consulting works with clients to maximize return from technology investments.
Through the company’s exclusive INSIGHT™ Methodology, BATMANN is
able to quickly understand an organization’s business and align IT initiatives
with key performance metrics to drive bottom-line performance.
All of BATMANN’s consultants are senior and executive-level professionals
with an innate ability to interact with all levels of an organization, including
executives, clients, vendors and administrative front-line staff. Based
in Denver, BATMANN Consulting helps clients analyze and select new automation
tools as well as increase the utilization of existing systems.
Steve
Bucholz joins BATMANN Consulting as
Vice President, National Accounts
Seasoned industry veteran to
spearhead MSO accounts
DENVER [April, 2007] -- BATMANN Consulting, which
specializes in helping companies maximize return from
technology investments, announced that cable veteran,
Steve Bucholz has joined the organization in the newly
created position of Vice President, National Accounts.
Mr. Bucholz has over 25 years of Broadband experience most
recently focusing on business development and sales for cutting
edge interactive technology companies such as Anystream, ICTV
and Worldgate Communications. He holds a BA in Education/History
from the State University of NY College at Buffalo.
“We are excited to have Steve join the BATMANN Consulting team,” said
Richard M. Batenburg, President of BATMANN Consulting. “We’re
confident that his seasoned background is exactly what we
need to sustain our mutually beneficial relationships with our current
clients.”
BATMANN Consulting Launches Program to Streamline
MSO Reporting Needs
RD(3) - Reporting Design, Development and Delivery
maximizes the efficiency of internal resources and improves
accuracy of reports.
DENVER [October 1, 2007] – BATMANN
Consulting, which specializes in helping companies maximize
return from technology investments, today announce the availability
of a new program to assist MSOs in streamlining and improving
the accuracy of reports.
Utilizing the company’s proprietary INSIGHT™ methodology, BATMANN
Consulting’s RD(3) program focuses on increasing productivity and reducing
cost by examining and evaluating MSO reporting needs holistically.
“Running and maintaining accurate, timely reports has been an arduous and
manually intensive process for cable operators,” said Richard M. Batenburg,
President of BATMANN Consulting. “Our new program identifies redundancies
and targets high effort reporting processes. These are then consolidated
and re-engineered into more efficient and accurate work flows,” he added.
Unlike evaluations that can take months and cost hundreds of thousands of dollars,
the RD(3) program identifies areas for improvement which can be immediately repaired
in as little as two months. BATMANN Consulting’s RD(3) program delivers
the following for clients:
• Identification and design of current reports & procedures
• Identification and design of report & process
modifications
• A Strategic Implementation Plan that includes
Process re-engineering and System enhancements
• KPI Implementation Plan
• Recommendations for further enhancements
• On going KPI analysis framework
• A base for future reporting development
“In many cases, our clients realize an immediate return on investment through
reduced man hours. Some customers tell us they have recovered the entire
cost in as little as three months,” said Batenburg.
With more than 20 years of experience in the evaluation, assessment, implementation
and deployment of process solutions to the broadband and telecommunications industries,
BATMANN Consulting has a proven track record in analyzing diverse business requirements
and providing clients with process improvements that minimize operational disruptions
and guarantee maximum ROI.
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